FAQ

Frequently Asked Questions

About Us & Verification

We are a licensed Chinese export company founded in 2008. We work directly with OEMs—no brokers, no markups—and verify every vehicle at port before shipment.

We hold full Chinese export licenses and have delivered over 100,000 vehicles to 47 countries since 2016. Request references in your region—we’ll connect you with verified partners.

Yes. We welcome serious buyers to inspect vehicles at our yards in Guangzhou, Tianjin, or Shanghai. We assist with visa letters and factory tours for firsthand verification.

We combine factory-direct pricing with end-to-end export execution: verified listings, pre-shipment inspection, compliant documentation, and global logistics—all under one roof.

Yes. We’ve fulfilled tenders for ministries of transport, defense, and police across Africa, LATAM, and Southeast Asia—with bid bonds and performance guarantees.

Our export operations follow ISO 9001 quality standards. Inspection protocols align with OEM guidelines and are auditable upon request.

Yes. We hold Chinese customs registration (No. 440196XXXX) and all required international trade certifications for legal global shipment.

Since 2008 as a local dealer; globally since 2016. We’ve built long-term relationships with manufacturers and international buyers alike.

Likely yes. With 100,000+ units shipped worldwide, we serve most major markets. Contact us with your location for local references where permitted.

We operate as CAR BUY CHINA (carbuy.com.co), specializing in passenger and commercial vehicles from top Chinese brands like BYD, Geely, and Neta.

Product & Quality

BYD, Geely, Chery, Neta, Great Wall, SAIC (MG), Dongfeng, XPeng, Zeekr, and more—all direct from OEMs, brand-new and unregistered.

Yes. All vehicles are factory-fresh, unregistered, and comply with China’s 180-day export rule—no used or demo units.

Yes. We specialize in electric vehicles with tropical-climate battery management, 8-year warranties, and global homologation support.

Yes—within OEM-configured packages. We confirm color, trim, and options before quoting to ensure availability.

Yes. Every vehicle includes digital and physical operation/maintenance manuals in English, plus diagnostic software and wiring diagrams.

Yes. We provide comprehensive parts catalogs and can include initial spare kits in your container. Global parts logistics available.

Full OEM warranty: 3–5 years standard, up to 8 years for EV batteries. Valid globally through authorized service networks.

Every vehicle undergoes pre-shipment inspection at port. We share timestamped photos/video of your specific VIN before container sealing.

We primarily supply Left-Hand Drive (LHD). Right-Hand Drive (RHD) is available for select models in Southeast Asia and other RHD markets.

Engines range from Euro 2 to Euro 6/VI. We match certification to your destination’s import regulations—confirmed before order.

Pricing & Payment

Telegraphic Transfer (T/T) and Irrevocable Letters of Credit (L/C) from top-tier banks. We do not accept cryptocurrency.

We quote both. FOB (port of China) gives you shipping control; CIF includes freight/insurance for hassle-free delivery to your port.

No. Our Proforma Invoice lists every cost: vehicle, docs, port handling, optional insurance. No surprises after signing.

Yes. Tiered pricing applies at 5+, 10+, and 20+ units per model. Contact us for fleet or dealer program rates.

We don’t provide financing but can connect you with trade finance partners experienced in auto imports.

None. Single-unit trials welcome. Container loads (2–4 units) qualify for wholesale pricing.

Yes—for 14 days. After that, subject to FX or OEM adjustments. All quotes in USD.

Yes. Registered dealers receive tiered wholesale rates based on annual volume. Apply to become an authorized partner.

For partners committing to significant volumes, we offer exclusive distribution rights to protect your market investment.

Within 4 business hours for in-stock models; 48 hours for factory-direct orders. Email [email protected] with specs and destination.

Logistics & Shipping

Africa: 28–35 days; LATAM: 30–40 days; Middle East: 20–25 days; Southeast Asia: 10–15 days. Real-time tracking provided.

RORO for drivable units; 40ft High Cube containers for security or mixed cargo. Partial disassembly ensures safe sea transit.

Yes. We manage all Chinese export clearance and provide full documentation: CO, Invoice, Packing List, BL.

Optional. We offer All-Risk Marine Insurance at 0.35% of cargo value—strongly recommended.

Shanghai, Ningbo, Qingdao, Tianjin, and Guangzhou—selected closest to the factory to reduce costs.

Yes. Mix EVs, SUVs, pickups, and spare parts in one container to optimize freight costs.

Yes. We coordinate multimodal transport via Djibouti, Mombasa, Santos, etc., managing sea-to-rail/truck handovers.

We provide vessel name, voyage number, and weekly status updates. Track via maritime platforms using your BL.

Digital copies of Commercial Invoice, Packing List, Bill of Lading, Certificate of Origin, and inspection reports upon shipment.

Your local agent. We provide compliant documentation but do not act as customs broker in your country.

After-Sales & Partnerships

Yes—in English, Spanish, French, and Arabic. We facilitate warranty claims and connect you with authorized service centers near you.

Contact us with your issue. We coordinate directly with the manufacturer and your local service partner for fast resolution.

Yes. Dedicated account managers, bulk parts programs, maintenance planning, and mechanic training modules available.

We prepare export-compliant docs. Local homologation is your responsibility—but we advise on requirements for your market.

Yes. We provide bid bonds, performance guarantees, and compliance documentation for public procurement processes.

Yes. Lock in pricing tiers and priority production slots for 1–3 years to ensure supply stability.

Email [email protected] with your company profile and target market. We’ll propose a collaboration model suited to your goals.

Emergency support is available 24/7 via WhatsApp. Standard inquiries are addressed during China business hours (Mon–Fri, 9AM–6PM CST).

File a claim with your insurer. We provide pre-shipment condition reports as evidence to support your case.

Email [email protected] with your desired models, quantities, and destination port. We’ll send a detailed quotation within 24 hours.

MEDIA LIBRARY

Contact Information
Have questions? Our team is here to help. Reach us by phone or email for prompt and professional support.
E-mail[email protected]
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